• Instead of focusing on apps for smartphones, the main interest should be directed to the establishing of non-profit call centres and service centres that are able to cater to people’s information and personal support needs in health issues.
  • It is essential to listen to the client experience: what the people’s needs are, and what kind of services would correspond to their everyday predicaments.
  • Mobile integration with external devices, sensors and systems can play a big role here. mHealth app developers need to develop APIs/interfaces to extract and capture data automatically wherever possible.
  • Providers can play the role of influencers and promote mHealth adoption by helping patients to identify the right apps.
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